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IT Service ManagementLaajuus (6 op)

Opintojakson tunnus: TT00CC68

Opintojakson perustiedot


Laajuus
6 op

Osaamistavoitteet

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

Sisältö

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

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