IT Service ManagementLaajuus (6 cr)
Course unit code: TT00CC68
General information
- Credits
- 6 cr
- Institution
- Metropolia
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.