IT Service Management (6 ECTS)
Code: TT00CC68-3036
General information
- Enrollment
- 05.08.2024 - 31.12.2025
-
Enrollment is ongoing
Enroll to the implementation in OMA
- Timing
- 05.08.2024 - 31.12.2026
- Implementation is running.
- Number of ECTS credits allocated
- 6 ECTS
- Virtual portion
- 6 ECTS
- Mode of delivery
- Online
- Unit
- School of ICT and Industrial Management
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 500
- Degree programmes
- Information and Communication Technology
- Teachers
- Virve Prami
- Teacher in charge
- Janne Salonen
- Groups
-
CAMPUSONLINE_TIVI_NONSTOPCampusOnline implementations (Tivi Nonstop)
- Course
- TT00CC68
Learning outcomes
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Teaching methods
100% online (Self-Study) course.
Location and time
Up to Student her-/himself.
Learning materials and recommended literature
Can be find via Study environment.
Alternative completion methods of implementation
N/A
Internship and working life connections
N/A
Exam dates and retake possibilities
Can be find via study environment.
International connections
N/A
Student workload
Up to Student her-/himself.
Content scheduling
Up to Student her-/himself.
Assessment methods and criteria
Pass after all of lectures has been done and Final Exam has been passed.
Evaluation scale
Hyväksytty/Hylätty