IT Service Management (6 op)

Tavoitteet

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

Sisältö

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

Työmuodot

Course is 100% online (Self-Study) course.

All of 6 Chapters has to be done in order, only after that you can do the Final Exam.

Aika ja paikka

Course can be done in own pace and course environment is Metropolia's Moodle environment.

Oppimateriaali ja suositeltava kirjallisuus

Can be find via Study environment Moodle.

Opintojaksototeutuksen valinnaiset suoritustavat

N/A

Harjoittelu- ja työelämäyhteistyö

N/A

Tenttien ajankohdat ja uusintamahdollisuudet

After you have done and passed all of 6 Chapters you can do the Final Exam which can be retake ones.

Kansainväliset yhteydet

N/A

Opiskelijan ajankäyttö ja kuormitus

Depends on Students starting level.

Sisällön jaksotus

All of 6 Chapters have to be done in order. Only after that you can take the Final Exam.

Arviointimenetelmät ja arvioinnin perusteet

Pass after all of lectures has been done and Final Exam has been passed.

Arviointiasteikko

Hyväksytty/Hylätty