IT Service Management (6 ECTS)
Code: TT00CC68-3039
General information
- Timing
- 01.08.2025 - 31.12.2025
- The implementation has not yet started.
- Number of ECTS credits allocated
- 6 ECTS
- Virtual portion
- 6 ECTS
- Mode of delivery
- Online
- Unit
- School of ICT and Industrial Management
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 500
- Degree programmes
- Information and Communication Technology
Learning outcomes
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Teaching methods
Course is 100% online (Self-Study) course.
All of 6 Chapters has to be done in order, only after that you can do the Final Exam.
Location and time
Course can be done in own pace and course environment is Metropolia's Moodle environment.
Learning materials and recommended literature
Can be find via Study environment Moodle.
Alternative completion methods of implementation
N/A
Internship and working life connections
N/A
Exam dates and retake possibilities
After you have done and passed all of 6 Chapters you can do the Final Exam which can be retake ones.
International connections
N/A
Student workload
Depends on Students starting level.
Content scheduling
All of 6 Chapters have to be done in order. Only after that you can take the Final Exam.
Assessment methods and criteria
Pass after all of lectures has been done and Final Exam has been passed.
Evaluation scale
Hyväksytty/Hylätty