IT Service Management (6 cr)
Code: TT00CC68-3009
General information
Timing
15.03.2021 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 500
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Janne Salonen
Groups
-
CareerBoost_TXK_21Career Boost 21 (Tivi)
-
CareerBoost_TXK_22Career Boost 22 (TiVi)
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Up to Student her-/himself.
Materials
Can be find via Study environment.
Teaching methods
100% online (Self-Study) course.
Employer connections
N/A
Exam schedules
Can be find via study environment.
International connections
N/A
Completion alternatives
N/A
Student workload
Up to Student her-/himself.
Content scheduling
Up to Student her-/himself.
Evaluation scale
Hyväksytty/Hylätty