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IT Service ManagementLaajuus (6 cr)

Course unit code: TT00CC68

General information


Credits
6 cr

Objective

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

Content

After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.

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