IT Service ManagementLaajuus (6 op)
Opintojakson tunnus: TT00CC68
Opintojakson perustiedot
- Laajuus
- 6 op
- Korkeakoulu
- Metropolia
Osaamistavoitteet
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Sisältö
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.