IT Service Management (6 ECTS)
Code: TT00CC68-3011
General information
- Timing
- 01.08.2021 - 31.07.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 6 ECTS
- Virtual portion
- 6 ECTS
- Mode of delivery
- Online
- Campus
- Karaportti 2
- Teaching languages
- English
- Degree programmes
- Information and Communication Technology
Learning outcomes
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Teaching methods
100% online (Self-Study) course which can be done in own pace.
Location and time
100% online (Self-Study) course which can be done in own pace. Course environment is Metropolia's Moodle.
Learning materials and recommended literature
Online.
Alternative completion methods of implementation
N/A
Internship and working life connections
N/A
Exam dates and retake possibilities
Online.
International connections
N/A
Student workload
Depends on the student's baseline.
Content scheduling
Up to Student her-/himself.
Evaluation scale
Hyväksytty/Hylätty