Dynamics 365 CRM Fundamentals MB-910Laajuus (2 cr)
Course unit code: TX00FV92
General information
- Credits
- 2 cr
- Institution
- Metropolia
Objective
Student can:
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365
Content
1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test
Assessment criteria, approved/failed
Pass/Fail