Dynamics 365 CRM Fundamentals MB-910 (2 cr)
Code: TX00FV92-3002
General information
- Enrollment
-
13.09.2023 - 31.12.2023
Registration for the implementation has ended.
- Timing
-
13.09.2024 - 31.12.2025
Implementation is running.
- Number of ECTS credits allocated
- 2 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Online
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 5000
- Degree programmes
- Information and Communication Technology
Objective
Student can:
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365
Content
1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test
Location and time
Viope study platform
Materials
On Viope study platform
Teaching methods
The course is 100% online and can be completed independently at your own pace
Student workload
Depends on the student's starting level
Evaluation scale
Hyväksytty/Hylätty
Assessment criteria, approved/failed
Pass/Fail
Assessment methods and criteria
Pass/Fail
Objective
Student can:
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365
Content
1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test