Dynamics 365 CRM Fundamentals MB-910 (NonStop) (2 ECTS)
Code: TX00FV92-3006
General information
- Enrollment
- 31.07.2025
- Registration for implementation has not started yet.
- Timing
- 01.08.2025 - 31.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 2 ECTS
- Virtual portion
- 2 ECTS
- Mode of delivery
- Online
- Unit
- School of ICT and Industrial Management
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 5000
- Degree programmes
- Information and Communication Technology
Learning outcomes
Student can:
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365
Content
1. Introduction to Microsoft Dynamics 365 (CRM)
2. D365 Customer engagement Apps
3. Dynamics 365 Customer Insights
4. Dynamics 365 Sales
5. Dynamics 365 Customer Service
6. Dynamics 365 Field Service
7. Final test
Teaching methods
The course is 100% online and can be completed independently at your own pace
Location and time
Viope study platform
Learning materials and recommended literature
On Viope study platform
Student workload
Depends on the student's starting level
Assessment methods and criteria
Pass/Fail
After all the tasks (quizzes, final exam and learning diary) has been completed.
Evaluation scale
Hyväksytty/Hylätty
Assessment criteria, approved/failed
Pass/Fail