Quality ManagementLaajuus (5 cr)

Objective

The student is familiar with the strategic importance of a culture of excellence. The student also understands the principles of business and quality development. He/she is familiar with the concept of quality systems and recognizes some quality tools. The student learns about some recent industry examples. The student is able to apply his/her knowledge to a case example.

Content

The purpose of Operations Excellence and Quality Management
Quality definitions and their implications
Quality standards and organisations
Quality models, systems & tools
Application to a case (project/assignment)
Quality auditing

Assessment criteria, satisfactory (1)

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

Students have achieved the course objectives well, even though the knowledge and skills need improvement on some areas. Students are able to define the course concepts and models and are able to justify the analysis. The student is able to apply their knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts and models. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in leisure, study and work situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.

Assessment criteria, approved/failed

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.