Study Guide

Objective

The student understands the role of operations strategy and how organizations design products, services and processes and how operations are planned, controlled and developed in a sustainable way.

The student is able to recognize and apply operations performance metrics and improvement approaches such as lean management and quality management.

The student is able to perform production planning and execution process in an ERP-system and understands the benefits of using technologies such as robotics and IoT in processes and operations.

Content

- Operations strategy
- Process design and process mapping
- Product and Service Life Cycles
- Measuring operations performance
- Layout planning and flow
- Location Planning
- Process technology: automation, robotics and IoT
- Planning and controlling
- Production and capacity management
- Service and Digital Operations
- Operations improvement
- Lean Management
- Quality Management systems and ISO certification
- Production planning and execution process in ERP-systems
- Service Operations
- Approaches for operations improvement; Lean Management, Quality Management

Prerequisites

Supply Chain Management or equivalent basic studies

Assessment criteria, satisfactory (1)

The student has achieved the course objectives fairly. The student will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

The student has achieved the course objectives well, even though the knowledge and skills need improvement on some areas. The student is able to define the course concepts and models and are able to justify the analysis. The student is able to apply his/her knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

The student has achieved the objectives of the course with excellent marks. The student masters commendably the course subject area’s concepts and models. The student is able to make justified and fluent analysis and to present concrete development measures. The student is well prepared to apply his/her knowledge in leisure, study and work situations. The student is able to analyze the business sector expertise and the development of his/her own expertise.

Assessment criteria, approved/failed

The student has achieved the course objectives fairly. The student will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.