Operations Management (5 cr)

Objective

The student
• understands the role of operations strategy and how organisations design products, services and processes and how operations are planned, controlled and developed in a sustainable way
• recognises and applies operations performance metrics and improvement approaches such as lean management and quality management
• is able to perform production planning and execution process in an ER Psystem and understands the benefits of using technologies such as robotics and IoT in processes and operations.

Content

• Operations strategy
• Process design and process mapping
• Product and service life cycles
• Measuring operations performance
• Layout planning and flow
• Location planning
• Process technology: automation, robotics and IoT
• Planning and controlling
• Production and capacity management
• Service and digital operations
• Operations improvement
• Lean management
• Quality management systems and ISO certification
• Production planning and execution process in ERP systems
• Service operations
• Approaches for operations improvement; Lean Management, Quality Management

Location and time

Mainly at Myyrmäki campus in classroom as contact teaching or online/independent study depending on the topic and activities of each week

Materials

N. Slack, S. Chambers & R. Johnston: Operations Management, ninth edition, PEARSON/Prentice Hall (2019)

L.J. Krajewski, M. K. Malhorta, L.P.Ritzman: Operations Management, Processes and Supply Chains (12th edition 2019)

Teaching methods

Lectures and exercises mainly at Myyrmäki campus in the classroom or online depending on the topic and activities of each week
Group and individual assignments
1) MS Visio workshop (process mapping) and group assignment about process mapping and layout planning 20%
2) LEAN GAME workshop in small groups and assignment (only at campus) 20 %
3) SAP S/4HANA workshops (Production Planning module) and assignment 20%
4) Individual quiz or assignment based on the whole course content 40%

Company visits and guest lectures if possible

Further information

Participation in LEAN GAME workshop is compulsory.

GDPR instructions here: https://www.metropolia.fi/fi/metropoliasta/tietosuoja-ja-gdpr/tietosuojaselosteet/metropolian-opiskelija-ja-opintotietorekisteri

If online lectures in Zoom or Teams they will be recorded and saved in Metropolia´s own cloud services. The links to recordings will be shared only to students enrolled to the course in the OMA course workspace.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.

Assessment criteria, good (3)

The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in leisure, learning and working life situations
• understands the importance of expertise in business and is able to analyse their own expertise.

Assessment criteria, excellent (5)

The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in leisure, learning and working life situations
• is able to analyse expertise in business and their own development towards expertise.

Assessment criteria, approved/failed

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.

Assessment methods and criteria

Individual coursework and assignments 70 %
Group assignments 30 %

Qualifications

Supply Chain Management or equivalent basic studies