Study Guide

Objective

After completing the course, the student
- can define the basics of service design
- knows how to use key service design tools and techniques
- knows how to use the areas of service design and the different phases of the design process in his or her work
- knows how to use prototypes as part of design work
- recognizes the importance of a research-based way of working in service design

Content

- Service design as a concept
- Typical tools and methods of service design
- Service design process
- Utilization of prototypes in service design

Assessment criteria, approved/failed

The assessment focuses on working during the study period and the achievement of competence goals. In order to complete the course, the required areas must have been successfully completed. The student can define the basics of service design and use key service design tools and techniques.