Service Design (10 ECTS)
Code: KM00DB25-3001
General information
- Enrollment
- 01.04.2019 - 01.09.2019
- Registration for the implementation has ended.
- Timing
- 26.08.2019 - 31.12.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 10 ECTS
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Media Communication
Objective
Students are familiar with different sectors of service design and are able to use customer-oriented approach in service development. Students know the phases of service design process and are able to choose suitable methods for different phases. Students understand the importance of service experience as part of the business logic.
Content
- Service design processes
- Service design methods
- Doing service prototypes
- Customer experience
Location and time
Tukesim space, Mon-Fri 3.9.-13.12
Materials
TBA
Teaching methods
Project work and studying
Independent information search and learning for deepening one's know-how
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.
Assessment criteria, good (3)
Active participation in class. Ability to apply the learned knowledge. Self-initiated learning. Student meets the learning objectives defined in the course outline.
Assessment criteria, excellent (5)
Active participation in class. Ability to apply the learned knowledge and reflect on it. Development driven approach to coursework. Generation of new knowledge and contribution to the course.
Assessment criteria, approved/failed
Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.
Assessment methods and criteria
Continuous evaluation, task evaluation, peer teaching evaluation