Customer orientation in development Nonstop (5 ECTS)

Location and time

Enrolment for the course is continuous and you can start at a time that suits you. The course is completely self-paced, with no time or place constraints. You commit to schedule your own studies. However, all assignments must be returned by 31 July 2026. Voluntary mentoring in Zoom for the academic year 2025-2026: 2.10.2025 23.10.2025 6.11.2025 20.11.2025 4.12.2025 18.12.2025 22.1.2026 5.2.2026 19.2.2026 5.3.2026 19.3.2026 2.4.2026 16.4.2026 30.4.2026 14.5.2026 28.5.2026 11.6.2026

Materials

Note: Books are used in the course of study as appropriate and on a needs basis. Hassi, L., Maila, R., & Paju, S. (2015). Kehitä kokeillen: Organisaation käsikirja. Talentum Pro. Hujala, A., & Taskinen, H. (2020). Uudistuva sosiaali- ja terveysala. Tampere University Press. Koivisto, M., Säynäjäkangas, J., & Forsberg, S. (2019). Palvelumuotoilun bisneskirja. Alma Talent. Pakarinen, A., & Pakarinen, A. (2023). Design thinking in healthcare: From problem to innovative solutions (1st ed. 2023.). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-031-24510-7 Poskela, J., Kutinlahti, P., Hanhike, T., Martikainen, M. & Urjankangas, H-M. 2015. Kokeileva kehittäminen. Työ- ja elinkeinoministeriön juklaisuja 67/2015. Saarijärvi, H., & Puustinen, P. (2020). Strategiana asiakaskokemus: Miksi, mitä, miten? Docendo. Stickdorn, M., & Stickdorn, M. (2018). This is service design doing: Applying service design in the real world : a practitioner's handbook (First edition.). O'Reilly Media, Inc. + other material indicated during the course.

Exam schedules

There are no exams during the course. The course will follow the principles of the examination regulations.

Student workload

Join us to develop your skills as a customer-focused developer. The course will provide you with a wide range of tools and skills to take your development skills to the next level. The course is a challenging, timely and interesting addition to your customer-oriented developer toolbox. During the course, you will also strengthen your AI literacy and learn how AI can help you as a customer-focused developer. Please note that the content of the implementation is primarily aimed at students in the welfare sector. Course content: Customer-centred thinking in service development 1 cr Client-centred service development methods and frameworks 2 cr Customer experience and its management 1 cr Benefits and challenges of customer-centred service development in welfare services 1 cr The course load is 5 credits (135 hours of student work). The load is distributed as follows: Viewing of lecture recordings 5 h Working on reflection questionnaires 5 h Exercises 1-4 40 h Reading, searching for information, thinking 85 h

Content scheduling

According to the student's plan.

Teaching methods

Watching lecture recordings. Independent study and information search Working alone or in pairs on tasks: tasks 1-4 Reflection questionnaires and preliminary tasks Voluntary tutorials

Further information

Each part of the course has an assignment, which is marked. Finally, the points are added up and the total score determines the grade for the course. Each assignment must be successfully completed in order to receive a pass mark. There are four (4) assignments in total and the maximum score is 100. Each assignment must be successfully completed in order to receive a pass mark for the course. The assessment of the course is based on the total number of marks for the assignments as follows: Grade 1: 25-39 points Grade 2: 40-54 points Grade 3: 55-69 points Grade 4: 70-84 points Grade 5: 85-100 points Preliminary tasks and reflections 1-4 must be completed, but do not affect the numerical assessment. Learning tasks are assessed on specific days, when all returned tasks are assessed. Please note that assignments will not be assessed in the summer, but assignments returned during the summer will be assessed at the end of the course in August 2025. Once you have completed all the assignments for the course (preassignments, assignments 1-4 and reflection questionnaires) and all assignments have been assessed, you will receive a mark in Peppi. The evaluation dates for the academic year 2025-2026 can be found below. On assessment days, all assignments that have been returned by 8am on the morning of the assessment day will be assessed. Assessment days for the academic year 2025-2026: 1.10. 22.10. 5.11. 19.11. 3.12. 17.12. 21.1. 4.2. 18.2. 4.3. 18.3. 1.4. 15.4. 29.4. 13.5. 27.5. 10.6. Assignments returned during the summer will be assessed in August.

Evaluation scale

0-5