Multifuntionality in customer and service guidance (2 ECTS)
Code: C-02504-SZ00BS67-3005
General information
- Enrollment
- 26.08.2024 - 01.12.2024
- Registration for the implementation has ended.
- Timing
- 26.08.2024 - 31.12.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 2 ECTS
- Institution
- JAMK University of Applied Sciences, Non stop verkossa
- Teaching languages
- Finnish
- Seats
- 0 - 150
- Course
- C-02504-SZ00BS67
Learning outcomes
After completing this course, you will be able to - identify the starting points and methods of multifunctional development, the basic principles of service path thinking and service design, and know how to utilize them in customer and service guidance development work
Content
The course consists of the following topics I Multifunction II Customer Service Path You can become familiar with the topics on your own and test your skills with small tests and assignments for immediate feedback.
Prerequisites
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Teaching methods
Online teaching
Location and time
Non stop online
Learning materials and recommended literature
Hujala, A. & Taskinen,H. (toim.) 2020. Uudistuva sosiaali- ja terveysala. Tampere University Press. Haettu 18.11.2021 osoitteesta https://library.oapen.org/bitstream/handle/20.500.12657/43077/Hujala_Taskinen_Uudistuva_sosiaali_ja_terveysala_2020.pdf?sequence=1&isAllowed=y Laurila, M. (2020) MONITOIMIJUUS SOSIAALI- JA TERVEYDENHUOLLON PALVELUJÄRJESTELMÄN KEHITTÄMISESSÄ Työkirja korkeakouluopetukseen ja täydennyskoulutukseen, (2020). Muotoilukeskus Muova.Haettu 18.11.2021 osoitteesta https://urn.fi/URN:ISBN:978-852-5784-41-1 Maijala, V. & Koivisto, J.-M. (2020). Hyvät käytännöt asiakaslähtöisten ja monitoimijaisten palvelujen kehittämisessä. HAMK Unlimited Journal 21.1.2020. http://urn.fi/URN:NBN:fi-fe202001212781 Palvelumuotoilun perusteet. e-Oppiminen, viitattu 2.12.2021. Palvelumuotoilun perusteet - Overview (eoppiva.fi) Videos: Sirviö Timo 2020. Mitä palvelumuotoilu on? SotePeda 24/7 hanke. SOTE - Mitä palvelumuotoilu on on Vimeo Sirviö Timo 2020. Palvelumuotoilun käsitteet. SotePeda 24/7 hanke. sote_peda_247_pamu_kasitteet on Vimeo
Alternative completion methods of implementation
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Internship and working life connections
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Exam dates and retake possibilities
Non stop Exercises can be repeated as many times as you want. There are three attempts to complete the exam.
International connections
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Student workload
Independent study, familiarization with the material, implementation of assignments and online exam 54h
Content scheduling
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Evaluation scale
Pass/Fail