Service Design (5 ECTS)
Code: KM00DS76-3001
General information
- Enrollment
- 03.05.2021 - 29.08.2021
- Registration for the implementation has ended.
- Timing
- 21.09.2021 - 15.10.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Media Communication
Learning outcomes
The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.
Content
- Service Design Processes
- Service Design Methods
- Prototyping services
- Customer Experience
Prerequisites
Student and the student advisor go through other recommended studies in student counseling discussions based on their individual study plan.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Participation in classes is weak. Defective tasks. Shortcomings in tasks. The student partially achieves the objectives of the course as defined in the implementation.
Assessment criteria, good (3)
Active participation in classes. Ability to apply the lessons learned. Self-study. The student achieves the objectives of the course as defined in the implementation.
Assessment criteria, excellent (5)
Active participation in classes. Ability to apply the lessons learned and reflect on it. Producing new knowledge for teaching. Ability to reflect on processes from a service design perspective.
Assessment criteria, approved/failed
Participation in classes is weak. Defective tasks. Shortcomings in tasks. The student partially achieves the objectives of the course as defined in the implementation.