IT Service Management (6 ECTS)
Code: TT00CC68-3007
General information
- Enrollment
- 23.08.2017
- Registration for the implementation has ended.
- Timing
- 01.01.2020 - 31.12.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 6 ECTS
- Virtual portion
- 6 ECTS
- Mode of delivery
- Online
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 1000
- Degree programmes
- Information and Communication Technology
- Teachers
- Virve Prami
- Course
- TT00CC68
Learning outcomes
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Teaching methods
Online (Self-Study) course in Moodle environment
Location and time
Up to Student - course is online (Self-Study) course.
Learning materials and recommended literature
Online
Alternative completion methods of implementation
N/A
Internship and working life connections
N/A
Exam dates and retake possibilities
Up to Student - course is online (Self-Study) course.
International connections
N/A
Student workload
Up to Student - course is online (Self-Study) course.
Content scheduling
Up to Student - course is online (Self-Study) course.
Further information for students
ENROLLING
Open UAS and CampusOnline Student: Please fill in eform
Metropolia's Degree Student:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Assessment methods and criteria
Excercises and Final exam online
Evaluation scale
Hyväksytty/Hylätty