Management and Leadership of Multiagency Services (5 ECTS)

Objective

The student
- is able to evaluate, develop and manage multiagency urgent on-call services in a complete manner, while taking into account the quality, efficiency and client-centered base of the services
- is able to fully understand the multiagency field of urgent on-call services, that takes into account the co-operation between various professionals, different needs of the clients and rapidly changing situations
- is able to analyze the current situation and the usefulness of the services from the clients perspective, and develop the service process to better meet their needs
- has the ability to design, coordinate and manage the services in a manner that supports the cooperation between various professionals
- is able to implement state of the art procedures, evaluation models and development tools in the multiagency management, and use these to constantly improve the quality and efficiency of the services

Content

Management, development and evaluation of urgent on-call services
Leadership and cooperation competencies
Managing the multiagency team
Multiagency cooperation with various client groups and environments
Evaluation of services and recognizing key areas of improvement
Use of procedures and evaluation tools in the quality improvement
Development of innovative and efficient solutions

Location and time

Autumn semester , 1.period during weeks 18.8.-17.10.2025
Net learning

Materials

Scientific articles in the course´s Moodle, as well as literature and online publications.

Teaching methods

Net learning
Small group work
Independent study
Peer learning

Employer connections

The work on the course is strongly linked to the multidisciplinary emergency services on the wellbeing services counties.

The course does not include working life practice.

Exam schedules

There is no exam in the course.

The student can retake a failed exam twice and approved once. The failed course components can only be retaken once.

The possibility of upgrading an approved exam, retake of a failed exam and retake of a
failed course components can be retaken once during 20.-22.10. 2025.
The second (failed exam) retake opportunity is during 20.-22.11.2025 If a student fails to justify their absence from an exam or a retake of it with an acceptable reason, the exam will count as one attempt.

International connections

International evidence-based literature can be used during this course.

Completion alternatives

N/A

Student workload

1 OP = 27 h student work COURSE 5 OP = 135 h
Contact teaching online (zoom): 17 h
Individual tasks 20 h
Small group work online: 60 h
Independent study 38 h

Content scheduling

The course orientation of the course 22.8.2025: 9-12
Small Group Emergency Services Work online 20.8-7.10.2025
Emergency Services Group Guidance Online 10.09.2025: 9-12
Emergency Services Group Guidance Online 12.09.2025: 13-16
The themed panel discussion 1 online 07.10.2025: 12.30-16.30
The themed panel discussion 2 online 10.10.2025 at 12.30-16.30

Further information

RPL:
Recognition of Prior Learning (RPL): If a student receives an RPL decision as a pedagogical solution, the decision must be submitted to the responsible teacher before the start of the course.

Misconduct:
By returning an online exam or online assignment, students certify that their knowledge is based on independent work and ethical behaviour. All misconduct (including cheating) can lead to suspension from the UAS for up to a year. Act on Universities of Applied Sciences 932/2014, Section 38. To ensure the demonstration of independent competence in online course, the teacher may, at his/her discretion, require the demonstration of competence under supervised conditions or by means of an oral examination. The teacher will announce the method of demonstration at the beginning of the course.

AI:
Artificial intelligence (AI) can be used to create ideas and sketches, but it cannot replace the student's own thinking and writing answers.

Teacher’s materials:
Tasks and Materials drawn up by the teacher are works under the Copyright Act (404/61) on which the teacher has copyright. Tasks and Materials may not be used other than in their own studies. Their public dissemination is only allowed with the teacher's permission.

Course feedback:
Course feedback is collected on the implementation of the course, which is an important part of the development of teaching and activities. By providing feedback, you have the opportunity to influence the content of the courses and the development of teaching. Feedback enables the teacher to improve his/her own implementation and teaching methods for other courses. Giving constructive feedback will also develop your own work life skills. Course feedback is given anonymously and the person giving the feedback cannot be identified.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student displays competence to deal with the basic content of the study unit but lacks competence in independent data acquisition, interpretation and the ability to apply the acquired knowledge to the context of workplace.

Assessment criteria, good (3)

The student fulfills the requirements for the study unit well. S/he displays competence in active data acquisition and is able to interpret the key features of the data to a clinical setting. The student has the ability to analyze the acquired knowledge and to apply it to the context of workplace.

Assessment criteria, excellent (5)

The student displays broad and versatile competence in the content of the study unit. S/he has great competence in targeted data acquisition. The student’s ability to make decisions shows independent thinking, responsible actions and leadership skills. The ability to apply the acquired knowledge to the context of workplace is creative and versatile.

Assessment methods and criteria

The grade of the course is based on a small group task and the assessment includes a self -assessment by the student. The members of the small group will have a uniform grade.

Framework for the assessment criteria:
Assessment criteria, satisfactory, very satisfactory (1-2)
The student displays competence to deal with the basic content of the study unit but lacks
competence in independent data acquisition, interpretation and the ability to apply the acquired
knowledge to the context of workplace.

Assessment criteria, good (3-4)
The student fulfills the requirements for the study unit well. S/he displays competence in active
data acquisition and is able to interpret the key features of the data to a clinical setting. The
student has the ability to analyze the acquired knowledge and to apply it to the context of the
workplace.

Assessment criteria, excellent (5)
The student displays broad and versatile competence in the content of the study unit. S/he has
great competence in targeted data acquisition. The student’s ability to make decisions shows
independent thinking, responsible actions and leadership skills. The ability to apply the acquired knowledge to the context of workplace is creative and versatile.

Assessment criteria, pass/fail
The assessment criteria for a ‘pass’ grade are the same as the assessment criteria for a
‘satisfactory’ (1) grade, which is that the student has achieved the core competence.