Operations Management (5 ECTS)

Objective

The student
• understands the role of operations strategy and how organisations design products, services and processes and how operations are planned, controlled and developed in a sustainable way
• recognises and applies operations performance metrics and improvement approaches such as lean management and quality management
• is able to perform production planning and execution process in an ER Psystem and understands the benefits of using technologies such as robotics and IoT in processes and operations.

Content

• Operations strategy
• Process design and process mapping
• Product and service life cycles
• Measuring operations performance
• Layout planning and flow
• Location planning
• Process technology: automation, robotics and IoT
• Planning and controlling
• Production and capacity management
• Service and digital operations
• Operations improvement
• Lean management
• Quality management systems and ISO certification
• Production planning and execution process in ERP systems
• Service operations
• Approaches for operations improvement; Lean Management, Quality Management

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.

Assessment criteria, good (3)

The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in leisure, learning and working life situations
• understands the importance of expertise in business and is able to analyse their own expertise.

Assessment criteria, excellent (5)

The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in leisure, learning and working life situations
• is able to analyse expertise in business and their own development towards expertise.

Assessment criteria, approved/failed

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.

Qualifications

Supply Chain Management or equivalent basic studies