Service Design (5 ECTS)

Learning outcomes

The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.

Content

• Service design processes
• Service design methods
• Prototyping services
• Customer experience

Prerequisites

Student and the student advisor go through other recommended studies in student counselling discussions based on their individual study plan.

Teaching methods

Interactive lecture
Argumentation
Assignments
Contact teaching (primary)
Distance learning (secondary)
Cooperative learning
Flipped classroom

Location and time

According to study schedule

Learning materials and recommended literature

Participation in the course does not require the student to purchase separate literature materials. Materials to be studied will be announced during the implementation.

Alternative completion methods of implementation

It is possible to take part or all of the course, e.g. on the basis of previously completed service design studies. Supplementary/complementary assignment: study of the study material, essay and presentation of the chosen topic during the course, equivalent to the number of credits.

Internship and working life connections

N/A

Exam dates and retake possibilities

N/A

International connections

N/A

Student workload

1 credit is 27 hours, consisting of lectures and supervision (-50%) and individual or group work (~50%).

Content scheduling

In the lessons, assignments are given in the order of the topics covered in the course.

Assessment methods and criteria

Continuous assessment
Attendance (30%)
Learning assignments (50%)
Learning Diary (20%)

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.

Assessment criteria, good (3)

The student
• knows the concept and basics of service design
• is able to use key tools and techniques of service design
• perceives the service design process and is able to utilise it in their work.

Assessment criteria, excellent (5)

The student
• has a broad mastery of the concept and starting points of service design
• is able to creatively and thoughtfully apply service design tools and techniques
• has a broad knowledge of the service design process and is able to utilise it in a variety of ways in their work.

Assessment criteria, approved/failed

The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.