Service Design (5 ECTS)
Code: KQ00BW44-3015
General information
- Enrollment
- 01.05.2025 - 30.09.2025
-
Enrollment is ongoing
Enroll to the implementation in OMA
- Timing
- 01.08.2025 - 31.12.2025
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Degree programmes
- Design
Implementation has 7 reservations. Total duration of reservations is 49 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 29.08.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
|
Fri 05.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
|
Fri 12.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR341
Oppimistila Montaasi
|
|
Fri 19.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR342
Oppimistila Konsepti
|
|
Fri 26.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR342
Oppimistila Konsepti
|
|
Fri 03.10.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
|
|
Fri 10.10.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
Learning outcomes
The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centred design is further deepened with respect to service development and the interaction between the service producer and the user.
Content
• Service design and modelling
• Contact points of the service experience, service track and service moment, and designing and modelling them
• Basic concepts and work methods of user centred design and their use in service design
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.
Assessment criteria, good (3)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to justify their solutions well and has a good command of service conceptualisation
• is able to produce high quality presentation material
• is able to document and present their development work well.
Assessment criteria, excellent (5)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• has excellent skills in solving service development problems using design methods
• is able to justify their solutions excellently
• has an excellent command of service conceptualisation
• is able to produce high quality presentation material
• has an excellent ability to document and present their development work.
Assessment criteria, approved/failed
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.