Service Design (5 ECTS)
Code: KQ00BW44-3015
General information
- Enrollment
-
01.05.2025 - 30.09.2025
Enrollment is ongoing
Enroll to the implementation in OMA
- Timing
-
01.08.2025 - 31.12.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Degree programmes
- Design
Implementation has 7 reservations. Total duration of reservations is 49 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 29.08.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
|
Fri 05.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
|
Fri 12.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR341
Oppimistila Montaasi
|
|
Fri 19.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR342
Oppimistila Konsepti
|
|
Fri 26.09.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR342
Oppimistila Konsepti
|
|
Fri 03.10.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
|
|
Fri 10.10.2025 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KQ00BW44-3015 |
AR128a
Tapahtumasali 1
|
Objective
The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centred design is further deepened with respect to service development and the interaction between the service producer and the user.
Content
• Service design and modelling
• Contact points of the service experience, service track and service moment, and designing and modelling them
• Basic concepts and work methods of user centred design and their use in service design
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.
Assessment criteria, good (3)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to justify their solutions well and has a good command of service conceptualisation
• is able to produce high quality presentation material
• is able to document and present their development work well.
Assessment criteria, excellent (5)
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• has excellent skills in solving service development problems using design methods
• is able to justify their solutions excellently
• has an excellent command of service conceptualisation
• is able to produce high quality presentation material
• has an excellent ability to document and present their development work.
Assessment criteria, approved/failed
The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.
Further information
Optional study module (for those who do not study industrial design)
Further information
Optional study module (for those who do not study industrial design)