After sales processes 3 (5 cr)
Code: TX00EG05-3005
General information
- Enrollment
-
05.05.2025 - 31.05.2025
Registration for implementation has not started yet.
- Timing
-
25.08.2025 - 21.12.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Automotive and Mechanical Engineering
- Teaching languages
- Finnish
- Degree programmes
- Automotive Engineering
- Teachers
- Juho Vallivaara
- Groups
-
AJ24Ajoneuvojen jälkimarkkinoinnin suuntautuminen aloitus syksy 2024
- Course
- TX00EG05
Objective
After completing the course, the student will know the importance of customer relationship management in a workshop.
Content
Consumer protection legislation, AUNE terms and conditions, complaints handling, customer service, customer relationship management in a workshop.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment criteria, good (3)
The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in learning and working life situations
• understands the importance of expertise in the field and is able to analyse their own expertise.
Assessment criteria, excellent (5)
The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in learning and working life situations
• is able to analyse expertise in their field and their own development towards expertise.
Assessment criteria, approved/failed
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Objective
After completing the course, the student will know the importance of customer relationship management in a workshop.
Content
Consumer protection legislation, AUNE terms and conditions, complaints handling, customer service, customer relationship management in a workshop.