After sales processes 3 (5 ECTS)
Code: TX00EG05-3005
General information
- Enrollment
- 05.05.2025 - 31.05.2025
-
Enrollment is ongoing
Enroll to the implementation in OMA
- Timing
- 25.08.2025 - 21.12.2025
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Automotive and Mechanical Engineering
- Teaching languages
- Finnish
- Degree programmes
- Automotive Engineering
- Teachers
- Juho Vallivaara
- Groups
-
AJ24Ajoneuvojen jälkimarkkinoinnin suuntautuminen aloitus syksy 2024
- Course
- TX00EG05
Implementation has 15 reservations. Total duration of reservations is 30 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 26.08.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
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Tue 02.09.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
|
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Tue 09.09.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
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Tue 16.09.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
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Tue 23.09.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
|
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Tue 30.09.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
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Tue 07.10.2025 time 11:00 - 13:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMC245
Oppimistila
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Tue 21.10.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
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Tue 28.10.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
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Tue 04.11.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
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Tue 11.11.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
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Tue 18.11.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
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Tue 25.11.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
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Tue 02.12.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
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Tue 09.12.2025 time 14:00 - 16:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3005 |
MMA215
Oppimistila
|
Objective
After completing the course, the student will know the importance of customer relationship management in a workshop.
Content
Consumer protection legislation, AUNE terms and conditions, complaints handling, customer service, customer relationship management in a workshop.
Materials
Luentomateriaali (tulee työtilaan)
Moottoriajoneuvojen huolto- ja korjausehdot (tulee työtilaan)
Aarnikoivu, Henrietta: 2018: Onnistu asiakaspalvelussa. Luvut 1-3. (löytyy e-kirjana Metropolian kirjastosta)
Järvinen, Pekka: 2011: Onnistu esimiehenä (löytyy e-kirjana Metropolian kirjastosta)
Teaching methods
Luennot, itseopiskelu ja tentti
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment criteria, good (3)
The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in learning and working life situations
• understands the importance of expertise in the field and is able to analyse their own expertise.
Assessment criteria, excellent (5)
The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in learning and working life situations
• is able to analyse expertise in their field and their own development towards expertise.
Assessment criteria, approved/failed
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment methods and criteria
Arviointi perustuu tenttiin ja oppitunneilla osoitettuun osaamiseen