Development of Client-Oriented Services (5 cr)

Objective

The purpose of the course is to strengthen the student’s competence in the development of value-creating services and service solutions using suitable service design methods.

The student knows the key processes and working approaches of service design in health care and social services and is able to apply participatory development methods suited to the purpose. The student masters the principles of successful and value-creating development work. The student understands the crucial role of the client and the importance of client participation in the development of services. The student knows how to design, implement, test and evaluate the development of services in the different stages of the process. The student is able to coordinate service development as a whole as well as development projects.

Content

- Development of successful and value-creating services
- Opportunities in client orientation and client participation
- Service design as a development approach and process
- Participatory development methods and tools
- Planning, execution and evaluation of a service development project

Location and time

10.02.2025 13.00 - 16.00 Customer-oriented services, development project
11.03.2025 13.00 - 16.00 Service design
10.04.2025 09.00 - 12.00 Pitching and AI possibilities in visuality
08.05.2025 09.00 - 12.00 Presentations, part 1
09.05.2025 13.00 - 16.00 Presentations, part 2

Materials

All materials found in Moodle

Teaching methods

Contact teaching
Independent learning
Project group work
Presentations

Student workload

135h student's work
Includes contact teaching, independent work and group work

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student demonstrates that they understand the basic content of the course but there are shortcomings in their ability to independently acquire and interpret information and apply what they have learned.

Assessment criteria, good (3)

The student demonstrates that they have a good understanding of the content of the course. They actively acquire information and interpret the key connections between different pieces of information. The student has the ability to analyse what they have learned and to apply it in practice.

Assessment criteria, excellent (5)

The student demonstrates that they have a diverse and broad understanding of the content of the course. They possess excellent information acquisition skills that are suited to the purpose at hand. The student demonstrates independence and responsibility in the choices they make. They have a creative and broad-based ability to apply what they have learned in practice.

Assessment criteria, approved/failed

Approved: The student demonstrates that they understand the basic content of the course but there are shortcomings in their ability to independently acquire and interpret information and apply what they have learned in practice.

Assessment methods and criteria

Project presentation and report

Further information

RPL (Recognition of Prior Learning)
The course can be accredited with prior Master’s degree level studies the contents of which correspond to the contents of this course, or with strong competence with similar content obtained in other ways.

Objective

The purpose of the course is to strengthen the student’s competence in the development of value-creating services and service solutions using suitable service design methods.

The student knows the key processes and working approaches of service design in health care and social services and is able to apply participatory development methods suited to the purpose. The student masters the principles of successful and value-creating development work. The student understands the crucial role of the client and the importance of client participation in the development of services. The student knows how to design, implement, test and evaluate the development of services in the different stages of the process. The student is able to coordinate service development as a whole as well as development projects.

Content

- Development of successful and value-creating services
- Opportunities in client orientation and client participation
- Service design as a development approach and process
- Participatory development methods and tools
- Planning, execution and evaluation of a service development project

Further information

RPL (Recognition of Prior Learning)
The course can be accredited with prior Master’s degree level studies the contents of which correspond to the contents of this course, or with strong competence with similar content obtained in other ways.

Accomplishment methods

N/A