B2B Sales - Customer Focused Selling (3 op)
Toteutuksen tunnus: TX00FQ11-3001
Toteutuksen perustiedot
Ilmoittautumisaika
22.01.2024 - 05.03.2024
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
3 op
Virtuaaliosuus
3 op
Toteutustapa
Etäopetus
Toimipiste
Karaportti 2
Opetuskielet
- Suomi
Koulutus
- Tieto- ja viestintätekniikan tutkinto-ohjelma
Opettaja
- Janne Salonen
- Anni Sarantila
Vastuuopettaja
Janne Salonen
Ryhmät
-
VIOPE_NonStop6VIOPE_NonStop6
Tavoitteet
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Sisältö
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Arviointiasteikko
Hyväksytty/Hylätty
Arviointikriteeri, hyväksytty/hylätty
The course will be assessed by the grades Pass or Fail. To pass the course all the required learning exercises need to be completed and approved. Presence is mandatory.