Service Design (5 ECTS)

Objective

The objective of the course is to observe service design as a concept and perceive its meaning when designing a new product or service. Competence in user-centred design is further deepened with respect to service development and the interaction between the service producer and the user.

Content

• Service design and modelling
• Contact points of the service experience, service track and service moment, and designing and modelling them
• Basic concepts and work methods of user centred design and their use in service design

Location and time

campus Arabia

Materials

tuition in finnish

Teaching methods

interactive lecture
lecture
course assignment
individual tutorials

Employer connections

-

Exam schedules

-

International connections

-

Completion alternatives

-

Student workload

lectures 60h
literature review 20h
course assignment 30h
presentation 20h
other 5h

Content scheduling

-

Further information

-

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.

Assessment criteria, good (3)

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to justify their solutions well and has a good command of service conceptualisation
• is able to produce high quality presentation material
• is able to document and present their development work well.

Assessment criteria, excellent (5)

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• has excellent skills in solving service development problems using design methods
• is able to justify their solutions excellently
• has an excellent command of service conceptualisation
• is able to produce high quality presentation material
• has an excellent ability to document and present their development work.

Assessment criteria, approved/failed

The student
• knows the stages of the service development process and the role of the industrial designer in service development
• is able to solve service development problems well using design methods
• is able to produce presentation material.

Assessment methods and criteria

The student knows the stages of the service development process and the role of the industrial designer in service development. The student knows well the problems of service development with the designer's methods. The student knows how to produce presentation material.

continuous assessment
practice work
Attendance requirement

Further information

Optional study module (for those who do not study industrial design)

Further information

Optional study module (for those who do not study industrial design)