Customer service in automotive aftersales (5 ECTS)
Code: TX00EG05-3004
General information
- Enrollment
- 01.05.2024 - 31.05.2024
- Registration for the implementation has ended.
- Timing
- 19.08.2024 - 20.12.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus
- Campus
- Leiritie 1
- Teaching languages
- Finnish
- Degree programmes
- Automotive Engineering
- Teachers
- Juho Vallivaara
- Groups
-
AJ23Ajoneuvojen jälkimarkkinoinnin suuntautuminen aloitus syksy 2023
- Course
- TX00EG05
Implementation has 10 reservations. Total duration of reservations is 19 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 20.08.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 27.08.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 03.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 10.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 17.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 24.09.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 01.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Tue 08.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC375
Oppimistila
|
|
Wed 23.10.2024 time 12:00 - 14:00 (2 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC223
Oppimistila
|
|
Wed 06.11.2024 time 12:00 - 13:00 (1 h 0 min) |
Korjaamon asiakaspalvelu TX00EG05-3004 |
MMC312
Oppimistila
|
Learning outcomes
After completing the course, the student will know the importance of customer relationship management in a workshop.
Content
Consumer protection legislation, AUNE terms and conditions, complaints handling, customer service, customer relationship management in a workshop.
Teaching methods
Luennot, itseopiskeltava kirjallisuus ja tentti
Location and time
Luennot ja tentti pidetään myyrmäen kampuksella lukujärjestyksen mukaisesti.
Assessment methods and criteria
Arviointi perustuu kurssin päätteeksi pidettävään tenttiin sekä luennoilla osoitettuun osaamiseen.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.
Assessment criteria, good (3)
The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in learning and working life situations
• understands the importance of expertise in the field and is able to analyse their own expertise.
Assessment criteria, excellent (5)
The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in learning and working life situations
• is able to analyse expertise in their field and their own development towards expertise.
Assessment criteria, approved/failed
The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.