Service Design (5 cr)
Code: KM00ES12-3002
General information
- Enrollment
-
06.05.2024 - 31.08.2024
Registration for the implementation has ended.
- Timing
-
01.08.2024 - 25.09.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Mode of delivery
- On-campus
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- Finnish
- Seats
- 0 - 20
- Degree programmes
- Design
- Teachers
- Tuomas Aatola
- Teacher in charge
- Tuomas Aatola
- Groups
-
KXE22S1GSVisual Communication Design - Graphic Design
- Course
- KM00ES12
Implementation has 12 reservations. Total duration of reservations is 84 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Wed 04.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Thu 05.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Fri 06.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Tue 10.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Wed 11.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Thu 12.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Fri 13.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Tue 17.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Wed 18.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Thu 19.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Tue 24.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
|
Wed 25.09.2024 time 09:00 - 16:00 (7 h 0 min) |
Palvelumuotoilu KM00ES12-3002 |
AR406
Digitila Scher
|
Objective
The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.
Content
• Service design processes
• Service design methods
• Prototyping services
• Customer experience
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.
Assessment criteria, good (3)
The student
• knows the concept and basics of service design
• is able to use key tools and techniques of service design
• perceives the service design process and is able to utilise it in their work.
Assessment criteria, excellent (5)
The student
• has a broad mastery of the concept and starting points of service design
• is able to creatively and thoughtfully apply service design tools and techniques
• has a broad knowledge of the service design process and is able to utilise it in a variety of ways in their work.
Assessment criteria, approved/failed
The student
• knows the concept and basics of service design
• is familiar with the key tools and techniques of service design
• perceives the process of service design and understands its significance for design work.
Qualifications
Student and the student advisor go through other recommended studies in student counselling discussions based on their individual study plan.
Objective
The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.
Content
• Service design processes
• Service design methods
• Prototyping services
• Customer experience
Qualifications
Student and the student advisor go through other recommended studies in student counselling discussions based on their individual study plan.