Study Guide

Objective

The student knows the service design process and is able to develop user-oriented services. The student understands the importance of the service experience as part of the business.

Content

- Service Design Processes
- Service Design Methods
- Prototyping services
- Customer Experience

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student knows the concept and basics of service design. They are familiar with the key tools and techniques of service design. The student perceives the process of service design and understands its significance for design work.

Assessment criteria, good (3)

The student knows the concept and basics of service design. They are able to use key tools and techniques of service design. The student perceives the service design process and is able to utilize it in their work.

Assessment criteria, excellent (5)

The student has a broad mastery of the concept and starting points of service design. They are able to creatively and thoughtfully apply service design tools and techniques. The student has a broad knowledge of the service design process and is able to utilize it in a variety of ways in their work.

Assessment criteria, approved/failed

The student knows the concept and basics of service design. They are familiar with the key tools and techniques of service design. The student perceives the process of service design and understands its significance for design work.

Prerequisites

Student and the student advisor go through other recommended studies in student counseling discussions based on their individual study plan.