Service Design (5 cr)
Code: KM00EI71-3004
General information
Enrollment
14.12.2022 - 15.01.2023
Timing
18.01.2023 - 15.03.2023
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
School of Media, Design and Conservation
Campus
Hämeentie 135
Teaching languages
- English
Seats
0 - 10
Degree programmes
- Design
Teachers
- Tero Marin
Teacher in charge
Tero Marin
Groups
-
IEXSC23SH2Exchange Students Culture and Creative Industries, Helsinki Spring 2023
Objective
The student learns about the concepts, processes and methods of service design. The student will be familiar with the research approach to service design and typical service design process documentation.
Content
- Basics of service design
- Service design tools
- Service design methods
- Service design process
- Research activities in service design
- Utilisation of prototypes in service design
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student is familiar with the concepts and basics of service design. The student knows the essential tools and techniques of service design. The student recognises the importance of research in service design. The student can produce service design documentation and outline the service design process. The student knows how to use prototypes as a design tool.
Assessment criteria, good (3)
The student demonstrates good knowledge of the concepts and basics of service design. The student is able to apply service design tools and techniques. The student can evaluate the importance of research to the quality of design work. The student understands the importance of and is able to produce service design documentation. The student masters the service design process. The student masters the use of prototypes as part of their design work.
Assessment criteria, excellent (5)
The student has full command of the concepts and premises of service design. The student can apply the tools and techniques of service design creatively and intelligently. The student understands and is able to versatilely evaluate the importance of research in service design to the quality of design work. The student can apply the methods of service design documentation and understands its significance for design. The student understands the service design process and is able to modify it creatively and appropriately. The student can examine the use of prototypes as a part of the design work.
Assessment criteria, approved/failed
The student is familiar with the concepts and basics of service design. The student knows the essential tools and techniques of service design. The student recognises the importance of research in service design. The student can produce service design documentation and outline the service design process. The student knows how to use prototypes as a design tool.