Service Design (5 cr)
Code: KM00EI71-3004
General information
- Enrollment
-
14.12.2022 - 15.01.2023
Registration for the implementation has ended.
- Timing
-
18.01.2023 - 15.03.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 4 cr
- Virtual portion
- 1 cr
- Mode of delivery
- On-campus and online
- Unit
- (2019-2024) School of Media, Design and Conservation
- Campus
- Hämeentie 135 D
- Teaching languages
- English
- Seats
- 0 - 10
- Degree programmes
- Design
Implementation has 2 reservations. Total duration of reservations is 14 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Wed 08.03.2023 time 09:00 - 16:00 (7 h 0 min) |
Service Design KM00EI71-3004 |
AR425
Aineopetustila Mänty
|
|
Wed 15.03.2023 time 09:00 - 16:00 (7 h 0 min) |
Service Design KM00EI71-3004 |
AR425
Aineopetustila Mänty
|
Objective
The student
• learns about the concepts, processes and methods of service design
• is familiar with the research approach to service design and typical service design process documentation.
Content
• Basics of service design
• Service design tools
• Service design methods
• Service design process
• Research activities in service design
• Utilisation of prototypes in service design
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
The student
• is familiar with the concepts and basics of service design
• knows the essential tools and techniques of service design
• recognises the importance of research in service design
• can produce service design documentation and outline the service design process
• knows how to use prototypes as a design tool.
Assessment criteria, good (3)
The student
• demonstrates good knowledge of the concepts and basics of service design
• is able to apply service design tools and techniques
• can evaluate the importance of research to the quality of design work
• understands the importance of and is able to produce service design documentation
• masters the service design process
• masters the use of prototypes as part of their design work.
Assessment criteria, excellent (5)
The student
• has full command of the concepts and premises of service design
• can apply the tools and techniques of service design creatively and intelligently
• understands and is able to versatilely evaluate the importance of research in service design to the quality of design work
• can apply the methods of service design documentation and understands its significance for design
• understands the service design process and is able to modify it creatively and appropriately
• can examine the use of prototypes as a part of the design work.
Assessment criteria, approved/failed
The student
• is familiar with the concepts and basics of service design
• knows the essential tools and techniques of service design
• recognises the importance of research in service design
• can produce service design documentation and outline the service design process
• knows how to use prototypes as a design tool.