IT Service Management (6 cr)
Code: TT00CC68-3009
General information
- Timing
-
15.03.2021 - 31.12.2023
Implementation has ended.
- Number of ECTS credits allocated
- 6 cr
- Local portion
- 0 cr
- Virtual portion
- 6 cr
- Mode of delivery
- Online
- Unit
- (2019-2024) School of ICT
- Campus
- Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 500
- Degree programmes
- Information and Communication Technology
- Teachers
- Virve Prami
- Teacher in charge
- Janne Salonen
- Groups
-
CareerBoost_TXK_21Career Boost 21 (Tivi)
-
CareerBoost_TXK_22Career Boost 22 (TiVi)
- Course
- TT00CC68
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Up to Student her-/himself.
Materials
Can be find via Study environment.
Teaching methods
100% online (Self-Study) course.
Employer connections
N/A
Exam schedules
Can be find via study environment.
International connections
N/A
Completion alternatives
N/A
Student workload
Up to Student her-/himself.
Content scheduling
Up to Student her-/himself.
Evaluation scale
Hyväksytty/Hylätty