IT Service ManagementLaajuus (6 cr)
Code: TT00CC68
Credits
6 op
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Timing
16.04.2024 - 31.12.2025
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Janne Salonen
Groups
-
ATX25TV_MAKSULLINEN_JÄRJESTELMÄOpen UAS 2025
-
ATX24TV_MAKSULLINEN_JÄRJESTELMÄATX24TV Open UAS
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2024 - 31.12.2026
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 10000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
Verkko_opinnot_NonStop_120_opPath Studies (TiVi-NonStop), 120 ECTS
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2024 - 31.12.2027
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 10000
Degree programmes
- Degree Programme in Information Technology
Teachers
- Virve Prami
Groups
-
IT_path_180_ectsInformation Technology, Open path 180 ECTS
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2024 - 31.07.2025
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Janne Salonen
Groups
-
ATX24TV_MAKSULLINEN_JÄRJESTELMÄATX24TV Open UAS
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2024 - 31.12.2025
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2024 - 31.12.2025
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Groups
-
ATX24TVNonStop virtual studies year 2024
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2023 - 29.12.2024
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
05.01.2024 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
ATX22_SYKSYATX22_Autumn
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
31.07.2023 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Groups
-
ATX23TV_SYKSYOpen UAS TestOut and Moodle courses
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Evaluation scale
Hyväksytty/Hylätty
Timing
15.06.2023 - 10.07.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Groups
-
ATX23TV_KESÄLOMAKesälomatuuraajan toteutukset
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2023 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
ATX23TVNonStop virtual studies year 2023
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2023 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2023 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
31.12.2022 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
ATX22TVSOpen UAS: NonStop Autumn 2022
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2022 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Virve Prami
Groups
-
ATX23TV_KEVÄTATX23TV_KEVÄT
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
ATX22TVNonStop virtual studies year 2022
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.01.2022 - 31.12.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 5000
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Groups
-
ATX22TVKOpe UAS: NonStop Spring 2022
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Further information
ILMOITTAUTUMINEN
Avoimen AMK:n sekä CampusOnline opiskelijat: e-lomake
Metropolian tutkinto-opiskelijat:
• Go to: https://moodle.metropolia.fi/course/view.php?id=153
• Course enrolment key: service
• Password for the course final exam: Management
Evaluation scale
Hyväksytty/Hylätty
Timing
01.08.2021 - 31.07.2022
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Janne Salonen
Groups
-
DiplomaCSDiploma in Cyber Security
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
100% online (Self-Study) course which can be done in own pace. Course environment is Metropolia's Moodle.
Materials
Online.
Teaching methods
100% online (Self-Study) course which can be done in own pace.
Employer connections
N/A
Exam schedules
Online.
International connections
N/A
Completion alternatives
N/A
Student workload
Depends on the student's baseline.
Content scheduling
Up to Student her-/himself.
Evaluation scale
Hyväksytty/Hylätty
Timing
15.03.2021 - 31.12.2023
Number of ECTS credits allocated
6 op
Virtual portion
6 op
Mode of delivery
Distance learning
Unit
School of ICT
Campus
Karaportti 2
Teaching languages
- English
Seats
0 - 500
Degree programmes
- Information and Communication Technology
Teachers
- Virve Prami
Teacher in charge
Janne Salonen
Groups
-
CareerBoost_TXK_21Career Boost 21 (Tivi)
-
CareerBoost_TXK_22Career Boost 22 (TiVi)
Objective
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Content
After the course, the student:
- Understands the negotiation situation in ICT services business;
- Is able to develop service processes according to the industry standards.
Location and time
Riippuu opiskelijasta itsestään.
Materials
Löytyy oppimisympäristöstä.
Teaching methods
Kurssi on 100% netin kautta itsenäisesti suoritettava verkkokurssi joka sisältää artikkelien temistä sekä loppukokeen.
Employer connections
N/A
Exam schedules
Tiedot löytyvät oppimisympäristöstä.
International connections
N/A
Completion alternatives
N/A
Student workload
Riippuu opiskelijan lähtötasosta.
Content scheduling
Riippuu opiskelijasta itsestään.
Evaluation scale
Hyväksytty/Hylätty