Customers and Users of eHealth ServicesLaajuus (5 cr)

Objective

After completing the course, the student recognizes essential social and healthcare services, identifies social and healthcare operating principles, recognizes different types of customers and users and their special needs and perspectives, and knows how to take these issues into consideration when utilizing ICT solutions to services and processes.

Content

• Social and healthcare actors, operating principles and services
• Roles of customer and user
• ICT solutions’ customers and users and their special needs
• Customer in product development
• User perspective to technology

Assessment criteria, satisfactory (1)

Student recognizes some essential social and healthcare operating principles and services, identifies some customers and users of health related ICT solutions and their special needs, and uses learned knowledge.

Assessment criteria, good (3)

Student recognizes essential social and healthcare operating principles and services, identifies customers and users of health related ICT solutions and their special needs, and applies learned knowledge.

Assessment criteria, excellent (5)

Student thoroughly recognizes essential social and healthcare operating principles and services, understands customers and users of health related ICT solutions and their special needs, and applies learned knowledge in advanced manner.

Assessment criteria, approved/failed

Student recognizes some essential social and healthcare operating principles and services, identifies some customers and users of health related ICT solutions and their special needs, and uses learned knowledge.