Managing the Development of Welfare ServicesLaajuus (5 cr)

Objective

After completing the course, the student will be able to
- assess changes in the operational environment and anticipate their impact on social and health services work, on work communities and organisations, taking into account both the political system and the levels of regional service provision.
- lead change processes in a client-centred way when developing services that promote well-being, service processes and innovations, enabling the participation of different actors.
- manage diverse services that promote well-being with a developmental approach, taking into account the opportunities offered by digitalisation, and manage the service business unit with an entrepreneurial approach to promote better performance and profitability.
- build networks and partnerships to ensure sustainable success of service activities that promote well-being.

Content

- current changes in the social and health care sector and legislation, megatrends affecting the sector, policy guidelines, national development work, changes in the operational environments and regional service systems
- theory and practice of client-driven services, development of service processes, innovation systems and innovation work
- efficient and cost-effective management of services and service businesses, digital services and the use of an entrepreneurial approach
- the importance of networking in the development of welfare services and partnership building in service activities

Assessment criteria, satisfactory (1)

The student masters the basic content of the course and is able to apply it to practical management. The student is able to independently acquire, analyse and interpret knowledge, but the ability to combine theory and practice is still incomplete.

Assessment criteria, good (3)

The student demonstrates a good command of the course content. The student actively seeks information, analyses and interprets its key connections, and is able to assess the learned content and apply it in practice.

Assessment criteria, excellent (5)

The students demonstrate a comprehensive and wide-ranging knowledge of the course content. They have excellent and appropriate knowledge acquisition skills and the ability to analyse and use the acquired knowledge. They demonstrate independence and responsibility in decision-making. They have a critical, exploratory, developmental, and innovative approach to management and the future of the sector.