Management and Leadership of Multiagency ServicesLaajuus (5 cr)

Objective

The student
- is able to evaluate, develop and manage multiagency urgent on-call services in a complete manner, while taking into account the quality, efficiency and client-centered base of the services
- is able to fully understand the multiagency field of urgent on-call services, that takes into account the co-operation between various professionals, different needs of the clients and rapidly changing situations
- is able to analyze the current situation and the usefulness of the services from the clients perspective, and develop the service process to better meet their needs
- has the ability to design, coordinate and manage the services in a manner that supports the cooperation between various professionals
- is able to implement state of the art procedures, evaluation models and development tools in the multiagency management, and use these to constantly improve the quality and efficiency of the services

Content

Management, development and evaluation of urgent on-call services
Leadership and cooperation competencies
Managing the multiagency team
Multiagency cooperation with various client groups and environments
Evaluation of services and recognizing key areas of improvement
Use of procedures and evaluation tools in the quality improvement
Development of innovative and efficient solutions

Assessment criteria, satisfactory (1)

The student displays competence to deal with the basic content of the study unit but lacks competence in independent data acquisition, interpretation and the ability to apply the acquired knowledge to the context of workplace.

Assessment criteria, good (3)

The student fulfills the requirements for the study unit well. S/he displays competence in active data acquisition and is able to interpret the key features of the data to a clinical setting. The student has the ability to analyze the acquired knowledge and to apply it to the context of workplace.

Assessment criteria, excellent (5)

The student displays broad and versatile competence in the content of the study unit. S/he has great competence in targeted data acquisition. The student’s ability to make decisions shows independent thinking, responsible actions and leadership skills. The ability to apply the acquired knowledge to the context of workplace is creative and versatile.