Communication in Challenging Situations (5 ECTS)

Learning outcomes

On completion of the course the student will be able to foresee and plan internal and external communication in changing situations. The student can communicate professionally in challenging situations in Finnish and English.

Content

- Change and crisis communication
- Communication skills (debating, argumentation, interviews, negotiations)

Prerequisites

1st year compulsory courses in communication in Finnish and English

Teaching methods

Case analysis
Activating lecture
Simulations
Excersises
Work shops

Learning materials and recommended literature

Juholin, Elisa 2017. Communicare! Viestinnän tekijän käsikirja. Infor, Helsinki.
Karhu, Matti & Henriksson, Arto 2008. Skandaalit ja katastrofit, Käytännön kriisviestintäopas. Infor, Helsnki.
Lohtaja-Ahonen, Sirke & Kaihovirta-Rapo, Minna 2012. Tehoa työelämän viestintään. Puhu kuulijalle, kirjoita lukijalle. 2., uudistettu painos. Sanoma Pro, Helsinki.

Further information for students

Toteutus iltaisin ja kahtena lauantaina, opetus suomeksi ja englanniksi

Assessment methods and criteria

Active participation 10 %
Change and crisis communication 30 %
Negotiation cases 30 %
Facilitation skills 30 %

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

Students have achieved the course objectives well, even though the knowledge and skills need improvement on some areas. Students are able to define the course concepts and models and are able to justify the analysis. The student is able to apply their knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts and models. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in leisure, study and work situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.

Assessment criteria, approved/failed

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.