B2B Sales - Customer Focused Selling (3 op)
Toteutuksen tunnus: TX00FQ11-3007
Toteutuksen perustiedot
- Ajoitus
- 30.12.2024 - 31.03.2025
- Toteutus on päättynyt.
- Opintopistemäärä
- 3 op
- Virtuaaliosuus
- 3 op
- Toteutustapa
- Etäopetus
- Toimipiste
- Karaportti 2
- Opetuskielet
- suomi
- Koulutus
- Tieto- ja viestintätekniikan tutkinto-ohjelma
Tavoitteet
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Sisältö
The objective of the course is that after completing the course the student
- understands what qualities and abilities a good salesperson has
- knows how to prepare for a customer meeting
- knows how to organize and schedule a good customer meeting
- understands the procedures after the customer meeting
- knows how to create a good customer offer
- understands customer experience (CX) and knows how to apply CX
- understands customer relationship management (CRM) and CRM tools
Arviointiasteikko
Hyväksytty/Hylätty
Arviointikriteerit arvosanalle hyväksytty
The course will be assessed by the grades Pass or Fail. To pass the course all the required learning exercises need to be completed and approved. Presence is mandatory.