Services, procurement and purchasing activities (5 ECTS)

Learning outcomes

The student knows the real estate business in the various relations between the parties, and connections, as well as the different perspectives and objectives in terms of real estate. The course prepares students on the acquisition and development of real estate and user services organization, procurement and tendering. Students receive tools for real estate in an efficient and productive use, together with the status of the management of the premises in accordance with the users' changing needs. The student understands the customer-oriented facility management, real estate services, outsourcing services, as well as the principles of competitive bidding. The student understands the purchasing and subcontracting of coordination of work and know how to buy your products, services and subcontract work.

Content

Service management , purchasing and subcontracting of work coordination , services, competitive tendering processes , services, sales and marketing to customers , real estate and user services, purchasing and subcontracting operation principles , real estate service structure , property management services , technical maintenance services as well as support services such as a lobby - , concierge and security services , cleaning, cleaning services , landscaping , plants and management , telephone , catering and conference services , mailing and distribution of mail , scanning , copying, moving, network architecture, interior design , procurement, courier and office services and any other support services.

Teaching methods

The course is mainly implemented as a online. At the end of the course there is a offline exam without materials.

Location and time

According to class schedule, changes may be possible. Follow the announcements and class schedule.

Learning materials and recommended literature

Material is in the Moodle workspace. The course also includes reading an e-book available from Metropolia's library.

Alternative completion methods of implementation

N/A

Internship and working life connections

N/A

Exam dates and retake possibilities

The date of the exam can be found in the study material.

International connections

N/A

Student workload

Online teaching 40-50%, learning tasks 20-30%, e-book reading 20-30%. Total 135 hours.

Content scheduling

N/A

Further information for students

N/A

Assessment methods and criteria

You have to pass the test to pass the course. The exam accounts for 2/3 of the course grade and the homework accounts for 1/3.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student recognises the fundamental concepts and methods associated with the course and is able to solve simple problems.

Assessment criteria, good (3)

In addition to above, the student is able to apply the fundamental concepts and methods associated with the course to simple problems in natural and technical sciences.

Assessment criteria, excellent (5)

In addition to above, the student is able to apply the fundamental concepts and methods associated with the course to more demanding problems in natural and technical sciences.

Assessment criteria, approved/failed

The student recognises the fundamental concepts and methods associated with the course and is able to solve simple problems.