Client Service and Counseling in Social and Health Care Services (5 ECTS)

Location and time

Myllypuro

Materials

Materials in learning platform.
Materials given by teachers.

Materials can be used only in your studies.

Employer connections

Possible practice in innovation centre.

Exam schedules

Learning assignments will be given at the beginning of course.
Swedish exercises will be done according to the appointments during the course.

International connections

N/A

Evaluation methods and criteria

Learning assignments.

Swedish: oral and written assignments or exams.

Student workload

Client Service and Counseling 54h.
Swedish 81h.

Content scheduling

N/A

Teaching methods

Contact teaching
Net learning, independent net learning
Independent learning
Learning assignments

Further information

Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5

If the student has studied in Swedish at school, he/she shows Finnish language skills to a Finnish teacher.
If the student has not earlier studies Swedish, he/she studies Finnish instead of Swedish.

If the student has a RPL decision of Client Service or Swedish, he/she shows it before the start of the course

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Assessment criteria
Satisfactory (1–2)
Swedish:
The student can communicate in their most typical general and field-specific professional situations in working life. The student can write simple texts with a reasonable amount of consistency. There may be errors, but the message comes across nevertheless. The student takes part in simple interaction, but often needs help from other speakers.
The student is comfortable with everyday vocabulary and the vocabulary of their own field, but inaccuracies and the influence of other languages may make it difficult to get the message across. The student uses the most common basic structures in a one-sided way and sometimes incorrectly. The student can pronounce understandably but not like a native, and slowness in the speaking rhythm makes it difficult to assess how well the message may get across.

Assessment criteria, good (3)

Good (3–4)
Swedish:
The student can communicate reasonably well in their daily general and field-specific professional situations in working life. The student is able to write a text with coherent content, getting the message across, and is proactive in interaction in common situations in the field.
The student is reasonably fluent in the basic vocabulary of their field and general language. Word choices may sometimes be inaccurate and the sentence structures imperfect, but these do not interfere with communication. The student pronounces comprehensibly, and pauses in the flow of speech do not prevent the message from getting across.

Assessment criteria, excellent (5)

Excellent (5)
Swedish:
The student can communicate in versatile and demanding general and field-specific professional situations in working life. The student can write clear and detailed text in a way that is suitable and accurate for the situation. The student takes an active part in interaction in a way that is appropriate in professional situations. The student speaks fluently and effortlessly and takes other speakers into account. The student uses general vocabulary and the vocabulary in their own field in a versatile way, making very few grammatical errors. The student pronounces clearly and the speech sounds natural.

Assessment criteria, approved/failed

Approved/Failed
Customer service:
Approved/Failed
Assessment framework, see the appendix

Further information

Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5

If the student has studied in Swedish at school, he/she shows Finnish language skills to a Finnish teacher.
If the student has not earlier studies Swedish, he/she studies Finnish instead of Swedish.

If the student has a RPL decision of Client Service or Swedish, he/she shows it before the start of the course