Client Service and Counseling (Finnish as a Second Language) (5 ECTS)

Learning outcomes

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Teaching methods

F2:
Learning assignments, individual consultation

Location and time

N/A

Learning materials and recommended literature

F2:
Teacher´s materials
Kela, M., Korpela, E. & Lehtinen, P. 2011. Sairaan hyvää suomea. Helsinki: Edita.

Alternative completion methods of implementation

N/A

Internship and working life connections

N/A

Exam dates and retake possibilities

F2:
Informed later.

International connections

N/A

Student workload

133 h

Content scheduling

N/A

Further information for students

The beginning level of the F2-course is B2. Part of the lessons are carried out virtually.

Assessment methods and criteria

F2:
3 x Attendance 17 %
6 x Learning assignment 33 %
1 x Exam 50 %

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs