Case Management (10 ECTS)

Learning outcomes

Students will understand the significance of legislation as a means for guiding the work of social services. They will be aware of the hierarchy of norms and key legislation in the social and health care sectors. Students will become familiar with social welfare as a whole. They will also be aware of the legal remedies for clients in social services and health care.
Students will understand the significance and task of social services for preventing and alleviating disadvantage. They will work to promote justice, human rights and equality. Students will also be able to identify the client’s re-sources and draw up a service plan together with the client. They will know how to apply legislation, other norms and general instructions in case management services.
Students will know the special features and requirements of online counselling. They will know how to do online counselling, utilise the possibilities of social media in it, and use information technology in social services.

Content

Key legislation related to the work of Bachelors of Social Services. Legislative hierarchy: constitution, general laws, special laws, regulations, instructions. Social and health care legislation, service systems and other social welfare . Clients’ legal protection: complaints, reminders and appeals. Client responsibility, resources and networks.Assessment of next to kin network. Orientations and models of case management. Processes of case management. Service plan.
Online counselling and encountering skills. Special features and requirements of online counselling. Ethical guide-lines and data security. Opportunities and challenges of the future.
IT in social services.
The study unit includes four hours of guidance for professional growth.

Teaching methods

N/A

Location and time

N/A

Learning materials and recommended literature

N/A

Alternative completion methods of implementation

N/A

Internship and working life connections

N/A

Exam dates and retake possibilities

N/A

International connections

N/A

Student workload

N/A

Content scheduling

N/A

Further information for students

N/A

Assessment methods and criteria

N/A

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Assessment:
Assessment criteria see the attachment.
The teacher of the study unit informs the assessment criterias in the beginning of the study unit.

Assessment criteria, approved/failed

Assessment:
Assessment criteria as the attachment of the curriculum.
The teacher of the study unit informs the assessment criterias in the beginning of the study unit.