Client Service and Counseling (5 ECTS)

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Materials

Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa
The other material will be given at Moodle and independent information search
Swedish: Sanoma Pro: Järvinen&Mommo: Livets puls + the teacher´s material will be given at OMA

Teaching methods

Contact teaching, independent studies, group work, online studies
Client service and counseling: Orientation (compulsory)
+lessons and workshops
Swedish: contact lessons and learning assignments

Employer connections

N/A

International connections

N/A

Completion alternatives

N/A

Student workload

Client service and counseling: 2 ECTS= 54h
Swedish/Finnish: 3 ECTS=81h
- if the student has studied in Swedish: Finnish
- if the student has no earlier Swedish studies: Finnish

Content scheduling

N/A

Further information

Compulsory attendance at the orientation lectures.
Obligatory participation in contact learning.
The student will present possible RPL decisions in the orientation lecture.
The student confirms his/her participation in the course by being present at the beginning of the first lesson or by agreeing on it with the teacher in other ways.

Evaluation scale

Hyväksytty/Hylätty

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

Client Service and Counseling: written and oral learning assignments, passed/improved
Swedish: written and oral exam on the scale 1-5

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.