Quality Control and Management (5 ECTS)

Learning outcomes

The purpose of the course is to strengthen the student’s competence in the management of internal quality assessment processes and the expertise needed in external quality assessments.

The student identifies various operating environments in health care and social services and is able to assess the importance of quality in them. The student is able to assess the suitability of quality control systems to their purpose in different organisations. The student knows how to collect quality assessment information and to evaluate quality control using various methods and approaches.

The student is able to analyse the safety processes of health care and social services organisations and to promote a positive and rewarding safety culture with their personal actions. The student is able to manage and develop safety activities at their workplace and to utilise digital solutions in maintaining the safety culture and in reporting safety breaches.

Content

- Processes and service chains in the health care and social services sector
- Quality control systems, laws and standards
- Tools and methods of quality control, assessment and development
- Development and management of quality in safety processes
- Client and patient safety in service provision operations and in their management
- Information management and development of information systems

Teaching methods

The course is delivered entirely online; in Moodle and Zoom. The course consists of three timetabled, real-time online meetings (the lecture part will be recorded), independent assignments and interaction in Moodle/Zoom. It will be scheduled, including timetabled interim tasks, and cannot be completed entirely at your own pace.

Location and time

14.1.2025 at 9-12 orientation, review of preliminary assignment, introductory lecture
13.3.2025 at 13-16 lectures
8.4.2025 at 13-16 pm Visitor lecture (visitor will be confirmed later)

Zoom link can be found in the workspace.

Learning materials and recommended literature

All course materials and literature in Moodle, which will open one week before the start of the course on 7.1.2025. Preliminary assignment in Moodle (to be completed by 8 a.m. on 13.1.2025).
Course key: can be found in the workspace.

Alternative completion methods of implementation

No optional arrangements.

Internship and working life connections

Assignments are work-related and linked to the current times.

Exam dates and retake possibilities

EXAM exam date April 2025. Re-exam May 2025.

You can take the EXAM exam at a time that suits you during April, either at Metropolia's EXAM facilities in Myllypuro or Myyrmäki or at one of the EXAM exam venues. More information here: https://e-exam.fi/exam-tenttivierailu/

International connections

No international connections.

Student workload

27 h = 1 op.
135 h= 5 op.
TOTAL 135 h of student work.

Incl. real-time, collaborative webinar work at scheduled times and timetabled assignments and independent study in Moodle. EXAM exam based on lecture content and literature on the topic.

Content scheduling

-

Further information for students

The students confirm their place in the course by being present at the beginning of the lesson or in any other way agreed with the teacher, for example by returning the first learning assignment. If the students are unable to attend the start of the course due to illness, they can also confirm their place by informing the teacher in advance.

Assignments and MATERIALS prepared by the teacher are works of authorship under the Copyright Act (404/61), to which the teacher holds the copyright. The assignments AND MATERIALS may not be used for any purpose other than the teacher's own studies. Their public distribution is only allowed with the permission of the teacher.

RPL (Recognition of Prior Learning)
The course can be accredited with prior Master’s degree level studies the contents of which correspond to the contents of this course, or with strong competence with similar content obtained in other ways.

Assessment methods and criteria

1. Return of preliminary assignment (pass - fail)
2. Return of interim assignments (pass - fail)
3. EXAM exam (0-5)

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student demonstrates that they understand the basic content of the course but there are shortcomings in their ability to independently acquire and interpret information and apply what they have learned.

Assessment criteria, good (3)

The student demonstrates that they have a good understanding of the content of the course. They actively acquire information and interpret the key connections between different pieces of information. The student has the ability to analyse what they have learned and to apply it in practice.

Assessment criteria, excellent (5)

The student demonstrates that they have a diverse and broad understanding of the content of the course. They possess excellent information acquisition skills that are suited to the purpose at hand. The student demonstrates independence and responsibility in the choices they make. They have a creative and broad-based ability to apply what they have learned in practice.

Assessment criteria, approved/failed

Approved: The student demonstrates that they understand the basic content of the course but there are shortcomings in their ability to independently acquire and interpret information and apply what they have learned in practice.