Operations Management (5 ECTS)

Learning outcomes

The student
• understands the role of operations strategy and how organisations design products, services and processes and how operations are planned, controlled and developed in a sustainable way
• recognises and applies operations performance metrics and improvement approaches such as lean management and quality management
• is able to perform production planning and execution process in an ER Psystem and understands the benefits of using technologies such as robotics and IoT in processes and operations.

Content

• Operations strategy
• Process design and process mapping
• Product and service life cycles
• Measuring operations performance
• Layout planning and flow
• Location planning
• Process technology: automation, robotics and IoT
• Planning and controlling
• Production and capacity management
• Service and digital operations
• Operations improvement
• Lean management
• Quality management systems and ISO certification
• Production planning and execution process in ERP systems
• Service operations
• Approaches for operations improvement; Lean Management, Quality Management

Prerequisites

Supply Chain Management or equivalent basic studies

Teaching methods

Lectures will take place at Myyrmäki campus. Online lectures will be announced separately.

Interactive lectures and exercises in class
Business simulations and cases
Reading and comprehension quizzes
Guest lectures if possible

Location and time

The course begins on August 26 and concludes on December 9th. Classes will be held weekly on Tuesdays from 14:00 to 16:30, according to the provided schedule. Please note that there may be some weeks off, so students should regularly check the weekly schedule for any updates.

Learning materials and recommended literature

Slack, N., Brandon-Jones, A. and Burgess, N., 2022. 10 edition Operations management. (Older editions are suitable)
Other assigned reading is also included

Exam dates and retake possibilities

The course has no final examination only quizzes on assigned reading.

Student workload

1 cr = 27 h

Content scheduling

Course has ongoing due dates that include reading, assignments, quizzes. The course has no final examination.

There are no classes during weeks: 37, 41, 42

Assessment methods and criteria

Interactive lectures and exercises in class 20%
ERP Module 30%
Business simulations and cases 30%
Reading and comprehension quizzes 20%

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.

Assessment criteria, good (3)

The student
• has achieved the objectives of the course well, although there are still areas where knowledge and skills need to be improved
• has a good understanding of the concepts and models of the subject matter of the course and is able to carry out a reasoned analysis
• is able to apply what they have learned in leisure, learning and working life situations
• understands the importance of expertise in business and is able to analyse their own expertise.

Assessment criteria, excellent (5)

The student
• has achieved the objectives of the course with excellent marks
• has an excellent command of the concepts and models of the subject matter of the course
• is able to analyse clearly and reasonably and propose practical development measures
• has a good ability to apply what they have learned in leisure, learning and working life situations
• is able to analyse expertise in business and their own development towards expertise.

Assessment criteria, approved/failed

The student
• has achieved the objectives of the course to a satisfactory level
• is able to identify, define and use concepts and models in the subject area of the course
• understands the conditions and principles of the development of expertise.