Inclusion Management (5 ECTS)

Location and time

Autumn 2025 Minerva, Tornio, Online Zoom sessions: Monday, 1 September, 2025 Monday, 8 September, 2025 Monday, 15 September, 2025 Monday, 22 September, 2025

Materials

MUST READ Talent keepers : how top leaders engage and retain their best performers Ebook Central Academic Complete International Edition Mulligan, Christopher, 1964-, author ; Taylor, Craig R., 1951-, author Wiley [2019] 1st edition https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994713774706246 Inclusive Leadership: Transforming Diverse Lives, Workplaces, and Societies Edited By Bernardo M. Ferdman, Jeanine Prime, Ronald E. Riggio Copyright Year 2021 https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994740220506246 Communicating Across Cultures at Work by Maureen Guirdham and Oliver Guirdham 2017, Palgrave https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994781152206246?sid=3077092563   Recommendations: Relationship Between Diversity and Customer Retention Sung-Hyuk Park & Sang Pil Han Pages 51-72 | Published online: 06 Dec 2014 https://search-ebscohost-com.ez.lapinamk.fi/login.aspx?direct=true&db=bsh&AN=93254730&site=ehost-live&scope=site Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits Ebook Central Academic Complete International Edition Goodman, John A. AMACOM c2009. https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994689926506246 SUGGESTED READING Diversity management : theoretical perspectives and practical approaches Ebook Central Academic Complete International Edition Chen, Sheying Nova Science Publishers c2011. https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994702528806246 Inclusive Leadership By Gloria Moss Copyright Year 2019 https://www.routledge.com/Inclusive-Leadership/Moss/p/book/9781138090576 International Handbook on Diversity Management at Work: Country Perspectives on Diversity and Equal Treatment Alain Klarsfeld, Lize A. E. Booysen, Eddy Ng, Ahu Tatli, Ian Roper Edward Elgar, 2014 https://books.google.fi/books/about/International_Handbook_on_Diversity_Mana.html?id=a7nengEACAAJ&redir_esc=y

Exam schedules

Participation during online contact sessions is a must. There are four Zoom sessions scheduled for 17:30-20:30, which are mandatory for all attending this course as these consist of interactive and discussions tasks. This 5 ECTS course requires about 135 hours of student's workload. Students are required to prepare in advance before attending the Zoom sessions in order to gain optimal outcome from the online contact classes. Intensive reading and complimentary research is required. There is a teamwork in addition to individual self-supervised tasks which are to be accomplish as instructed.

Evaluation methods and criteria

- Mandatory and competent participation during online sessions consisting of interactive discussions tasks, a must (50% of the final grade) - satisfactory completion of all assignments by the due dates (50% of the final grade) 1 – 2. Talents are - able to acquire and analyze the principles of inclusion management. - able to understand cultural peculiarities and function accordingly in diverse work environments. - able to recognize and deal with diverse clientele. 3 – 4. Talents are - able to acquire and analyze the principles of inclusion management. - able to independently analyze cultural peculiarities for fruitful collaborations outcome in diverse work environments. - able to recognize the needs of diverse clientele for fruitful service delivery. 5. Talents are - able to independently and with insight, evaluate and lead with inclusive principles. - able to independently and constructively collaborate across cultures for successful interactions. - are able to successfully evaluate the needs of diverse clientele for satisfactory outcomes in services.

Teaching methods

The module aims to sensitise talents (students) to the concepts of diversity and inclusion in professional world. To inculcate a leadership quality that recognises and hones the strategic benefits for an organisation in promoting diverse and inclusive values, a leadership that actively seeks to create work environment in facilitating opportunities and growth for all employees. In order for professionals to accomplish tasks in hand within the competitive global economy, diversity management competence is a must for all experts due to the complexities of the varied business environment. Talents are made aware of the ever-changing world with special attention to the business field and, to learn to adjust and adapt themselves in various business environments to positively influence the conduct of business interactions. This course is indispensable for international business professionals who need to communicate in a persuasive and compelling way.

Further information

Tietoa avoimen ammattikorkeakoulun opiskelijalle ILMOITTAUTUMINEN Valinta opintoihin tapahtuu ilmoittautumisjärjestyksessä. Ilmoittautuminen on sitova ja paikkoja rajoitetusti. Ilmoittautumisen jälkeen saat järjestelmän lähettämän vahvistusviestin, jossa on ohjeet opintojen aloittamiseen. Mikäli et saa viestiä tarkistathan roskapostin ja tarvittaessa ole yhteydessä avoinamk@lapinamk.fi. Huom. Selvitäthän etukäteen opintojen vaikutuksen työttömyysturvaan TE-palveluista. KÄYTTÄJÄTUNNUKSET Saat käyttäjätunnuksia koskevan sähköpostiviestin IT-käyttäjähallinnosta noin viikkoa ennen opintojen alkua. Aktivointi tapahtuu henkilökohtaisilla verkkopankkitunnuksilla tai mobiilivarmenteella. Seuraa myös sähköpostisi roskapostikansiota. Viesti voi mennä roskapostiin. OPISKELU Opiskelu edellyttää aktiivista osallistumista. Yksi opintopiste vastaa noin 27 tuntia opiskelijan työtä. Opintojen suoritusvaatimukset ovat avoimen AMKin opiskelijoille samat kuin tutkinto-opiskelijoille. Opiskelijalla tulee olla oma (kannettava) tietokone. LISÄTIETOA https://lapinamk.fi/koulutus/osaamisen-taydentaminen/avoin-amk/avoin-amk-usein-kysytyt-kysymykset/ www.lapinamk.fi/avoinamk avoinamk@lapinamk.fi

Evaluation scale

H-5