Management of Accessible Tourism Services (5 ECTS)

Location and time

When the course starts, Moodle e-learning workspace will open and pre-assignment will be published. There are five webinars on Zoom during this course and in between the webinars students study independently according to the instructions given by the teacher. The course ends on 20th May 2026.

Materials

Jamin, A., Gbadamosi, G., Stoyanova-Bozhkova, S. 2024. The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda. International Journal of Contemporary Hospitality Management. ISSN: 0959-6119

Employer connections

During this course, you will execute an independent analysis assignment to the tourism company that you haven been chosen. Visiting lecturers and cases from the industry sharing their experiences from the theme.

Exam schedules

There is no exam in the course.

International connections

International aspect is accommodated to this implementation using also international examples and material of accessible tourism.

Student workload

Orientation into the course (5 hours): Familiarizing yourself with learning objectives, contents, assignments; organizing your time and the own goals for learning; pre-assignment. Theoretical knowledge (60 hours): You will attend to the webinars of this course, that will take completely 10 hours (2h x 5) and in addition you will study materials independently 50 hours. Practical learning (50 hours): You will get to know your chosen tourism company and analyze its accessibility from the perspectives of service production and processes, service culture, quality, and management. In the analysis task, you will link theoretical knowledge to practice and present your findings to your fellow students. Self-assessment (20 hours): You will write the learning diary during this course and based on that assess your learnings.

Content scheduling

At the beginning of the course, you will be oriented to the course and begin independent study, as well as participate in webinars to acquire theoretical knowledge. Between webinars, you will conduct a step-by-step accessibility analysis of a tourism company. In each webinar of the course, you will receive the instructions for the next phase of your analysis assignment in which you will take the analysis further and apply the theory to practice.

Teaching methods

This course is an online course, and requires participation in webinars, independent study skills, completion of assignments (pre-assignment and accessibility analysis of the chosen tourism company), discussion and presentation of results, and assessment of own learning. To participate in webinars, you need a functional camera, headphones and microphone.

Further information

The teacher of this course will evaluate the assignments of the course, based on course evaluation criteria, and you will evaluate your own learning during the course. For passing the course you need to pass all the required assignments. Studying in this course requires that you complete and pass the pre-assignment in three weeks from the start of the course.

Evaluation scale

0-5