Professional Competence for Customer Contacts in Social Services (5 ECTS)
Code: C-02473-AV00CI21-3002
General information
- Enrollment
- 01.01.2025 - 04.02.2025
- Registration for the implementation has ended.
- Timing
- 01.01.2025 - 31.12.2025
- Implementation is running.
- Number of ECTS credits allocated
- 5 ECTS
- Mode of delivery
- On-campus and online
- Institution
- Kajaani University of Applied Sciences, Opiskeltavissa omaan tahtiin verkossa ajalla 1.1.2025 - 31.12.2025
- Teaching languages
- Finnish
- Seats
- 0 - 5
- Course
- C-02473-AV00CI21
Location and time
Available for self-paced study online from January 1, 2025, to December 31, 2025
Materials
Pakollinen kirjallisuus: - Raatikainen, E. & Rahikka, A. & Saarnio, T. (2020). Ammattina sosionomi. Sanoma Pro. (ks. saatavuus KAMK:n kirjaston sivuilta) - Mönkkönen K. 2018. Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus. Saatavilla Kamk Finna - Pyykönen, A-M. (2021). Sähköinen asiointi sosiaalityössä. Teoksessa Pehkonen, A., Pyykönen, A.-M. & Okulov, S. (2021). Sosiaalisesti kestävä Kainuu. Kuopio: University of Eastern Finland. (sivut: 142-164.) Suoriteltava muu kirjallisuus (opiskelun tueksi): - STM. (2024). Sosiaalihuoltolain soveltamisopas. - Talentia (2017). Malli sosiaalihuollon laillistettujen ammattihenkilöiden työnjaon laatimiseksi sosiaalialan työpaikoille. Ks. Talentian Internet-sivut. Lisämateriaaliksi kiinnostuneille: - Saari, J., Eskelinen, N. & Björklund, L. (2020). Raskas perintö. Helsinki: Gaudeamus. - Saari, J. (2020). Samassa veneessä: hyvinvointivaltio eriarvoistuneessa yhteiskunnassa. Helsinki: Docendo - Frankl, V. E. (2010). Ihmisyyden rajalla. Man's search for meaning. Helsinki: Otava. (ks. saatavuus KAMK:n kirjaston sivuilta )
Exam schedules
The course includes online exams that can be taken independently at your own pace.
Evaluation methods and criteria
The course is graded on a scale of 0-5. A passing grade requires the completion of all assignments and exams included in the course with at least a satisfactory performance. The cKAMK assessment criteria (see pp. 28-31) are applied in student evaluation, and the overall assessment considers the student’s performance in assignments/exams as well as active participation in the course (online discussions)
Student workload
The course is worth 5 ECTS credits, which is approximately 135 hours of student work
Failed (0)
hylätty (0).
Assessment criteria, satisfactory (1-2)
tyydyttävä (2 tai 1)
Assessment criteria, good (3-4)
hyvä (4 tai 3)
Assessment criteria, excellent (5)
kiitettävä (5)
Teaching methods
- The course is in Finnish - It includes online lectures, self-study materials, and literature - Discussion forums, online assignments, and online exams
Further information
The course is worth 5 ECTS credits, which is approximately 135 hours of student work
Evaluation scale
0 - 5
Methods of completion
- The course is in Finnish - It includes online lectures, self-study materials, and literature - Discussion forums, online assignments, and online exams
Methods of completion
Available for self-paced study online